Twenty five percent of workers globally would use a virtual employee assistant (VEA) on a daily basis by 2021, from a mere 2 percent this year, according to Gartner.
The VEA examples include Amazon’s Alexa for Business which is helping employees delegate tasks such as scheduling meetings and logistics operations and Nokia’s “MIKA” helping engineers find answers as they perform complex tasks or diagnose problems.
“Industries such as insurance and financial services are showing strong interest in piloting VEAs internally. We’ve also witnessed virtual assistants (VAs) being used in IT, customer service and information queries,” Annette Jump, Senior Director, Gartner, said in a statement.